istanagaming Casino & Sportsbook Data Care

This page describes what we collect when you use istanagaming and how we keep that data protected. We operate our platform across supported jurisdictions, and your privacy is central to how we handle account information, payment records, and gameplay activity.

When you access istanagaming—whether through our mobile app, web browser, or progressive web app—we collect personal details needed to verify your identity, process deposits and withdrawals, and deliver our sportsbook, live-dealer tables, slots, and esports markets. We are transparent about what we store, who has access to it, and how long we retain it.

Our commitment is to keep your data secure using industry-standard encryption and to use it only for the purposes you authorise. This policy explains our practices in plain language.

What We Collect on istanagaming

We collect information in three categories: what you provide directly, what we generate during your use, and what third parties share with us.

Account and identity data

When you register on istanagaming, we ask for your name, email address, date of birth, phone number, and residential address. We use this to verify your identity, comply with local regulations, and send you account notifications. If you deposit funds, we also collect payment method details and billing address.

Activity and gameplay records

We log every transaction on istanagaming—deposits, withdrawals, game stakes, live-dealer table entries, sportsbook wagers on Liga 1, Piala AFF, MotoGP, and esports markets such as Mobile Legends and Free Fire. We record which games you access, session duration, and device information. This data helps us detect fraud, resolve disputes, and understand platform usage patterns.

Payment processor data

When you fund your istanagaming account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction confirmation and your payment processor's reference ID. We do not store full payment card numbers; we store only the last four digits and expiry date for withdrawal convenience.

Cookies and device identifiers

We use cookies to keep you logged in, remember your language and table-limit preferences, and analyse how you navigate istanagaming. We also collect your IP address, browser type, operating system, and device identifiers to prevent duplicate accounts and detect unauthorised access.

Communications

If you contact our support team via email, chat, or phone, we keep records of those conversations. We use them to resolve your issue and improve our service.

How We Use and Protect Your Data on istanagaming

We use your data to operate istanagaming—to process your deposits and withdrawals, settle your wagers on sportsbook markets and live tables, verify your identity for regulatory compliance, and detect fraud. We do not sell your personal information to third parties for marketing. We may share anonymised usage statistics with our game studios and payment partners, but never in a form that identifies you.

Third-party processors

We work with payment processors, live-dealer studios, game providers, and customer-support platforms. These partners process data only on our instruction and are bound by confidentiality agreements. Our servers are hosted in data centres outside Indonesia; your data may transit through multiple jurisdictions during normal operation.

Your rights on istanagaming

You have the right to access, correct, or delete your personal data held on istanagaming. You can download your account history, update your profile, or request closure at any time. To exercise these rights, contact our support team. We will respond within 14 business days. You may also opt out of non-essential cookies while keeping account functionality intact.

We do not share your data with third parties for their marketing purposes, and we comply with all applicable data protection laws in the jurisdictions where istanagaming operates.

Changes to this policy

We may update this privacy policy from time to time. Any material changes will be announced on istanagaming, and we will ask for your consent if required by law. Your continued use of the platform after an update means you accept the new terms.

Contact istanagaming

If you have questions about how we handle your data on istanagaming, or if you wish to exercise your privacy rights, please reach out to our support team. We are available via email, in-app chat, and phone. Our team operates across multiple time zones and responds during standard business hours.